100% Satisfaction Guaranteed We offer the finest quality products in the world and offer a 100% satisfaction guarantee. We are confident that you will love Kapuluan Coconut products. However, if for any reason you are not satisfied, we will be happy to refund your order. Refund Instructions Please email: wecare@kapuluancoconut.com and let our support team know about the issue and why you would like to return your order. Please provide us with an email address and the mailing address from which the oil is being returned and we will email you a return label for your order. We want to make the refund process easy for you. Our policy is to return your total order and refund label costs.